RSVLTS Help Center

What?! It's not quite just right? Dang, we thought we got it right this time. 

No worries though, we're happy to fix it. We offer FREE exchanges. We've made it super simple too. 

 

Just follow these steps: 

  1. Use the order number from your confirmation email.
  2. Enter the email address, phone number, or zip code associated with the order.
  3. Follow the prompts from there on out! You can choose Exchanges, Store Credit, or Refunds from the drop down menu.

 

START AN EXCHANGE OR RETURN

It is our goal to make sure you are totally satisfied with your purchase. You may return unused, undamaged, unwashed merchandise (hang tag must still be attached to item) within 30 days of purchase to qualify for a product exchange or refund. 

We offer FREE, pre-paid shipping on both returns and exchanges.  When conducting a return for a refund, a restocking/handling fee of 10% per item of the full value will be deducted from the refund amount.Completed services, such as shipping will not be inluded in this refund.

If you are returning items from multiple orders, you CANNOT return them together, they must be sent back with the return shipping label generated for that particular order.

See below for special conditions and exceptions.

If the item is in a condition (i.e. previously worn, washed or damaged) that doesn't allow us to resell, we will NOT be able to issue an exchange or return. If customer wishes receive said item(s) back, they are responsible for covering postage.

RSVLTS products are limited run. If you are looking to exchange an item that is sold out, you will be contacted about choosing an alternative item in the same price range, receiving store credit, or being issued a refund. 

Swimwear Returns: We cannot accept any swimwear that has been worn or washed. If the hang tag or additional labels to maintain sanitation have been removed from the swimsuit or it has been worn, we cannot accept the item for return/exchange. 

Free return shipping: applies only to U.S. orders. If you live outside of the United States and need to process a return or exchange, please review the section on International Returns before contacting customer support at store@rsvlts.com

Limited edition items: All items marked limited edition on the product page are final sale and are not available for return, exchange or refund 

Store Credit: If you are returning an item for RSVLTS Store Credit the sub-total of the price paid will be issued.  

Instant Exchange

Instant Exchanges will be processed and shipped out immediately. 

Swap out for a different size or use the Shop Now feature to shop for something new.

Just make sure to send back the original item(s) within 14 days to avoid being charged. 

 

Regular Exchange

Regular Exchanges will be processed upon delivery of the returned product to our fulfillment facility. 

Please allow up to 7 business days for processing. 

 

Return for Refund or Store Credit

Returns will be processed upon delivery of the returned product to our fulfillment facility. 

Please allow up to 7 business days for processing. 

Please note that returns are subject to a restocking and handling fee of 10% per item.

Having trouble with a return? Don't worry, we've got you covered.

 

Order Not Found

Your Order number (RSVLTS#######) or email address, phone number, or zip code is incorrect. 

 

The return window for the item(s) below closed

You may return unused, undamaged, unwashed merchandise (hang tag must still be attached to item) within 30 days of purchase.

 

Item does not meet conditions for return

Final sale items are ineligible for exchange or return. 

 

Return submitted, but no Return Label provided

Exchanges and returns that require a photo upload of the item will be manually reviewed and processed. The Return Label will be sent to you as soon as this process is complete (within 1-3 business days during store hours).

 

Instant Exchange: did you charge my card?!

No need to worry, this is just a pending authorization to ensure sufficient funds. You will only be charged if the items being returned are not in the mail after the allotted time expires (14 days). 

 

Update delivery address for exchange shipment

You will have the option to edit the delivery address for an exchange shipment after  clicking Submit Return on the Review Your Return page. Once your return has been submitted, scroll down to the Customer Information overview and select Edit in order to modify the address. 

 

We're currently unable to accept returns from your country. 

International orders are eligible for returns for store credit or refunds, only. At this time, we are unable to provide return shipping labels or accept exchanges for international orders. But stay tuned - international fulfillment is in the works!

 

PROCESS AN INTERNATIONAL RETURN

Still need help? Contact us at store@rsvlts.com

We're sorry to hear that a gift that you received wasn't perfect, and we're here to help make the return process as easy as can be. 

To get started, you will need the original order number and the email address, zip code, or phone number used to place the order. 

Once you have that information, here’s a link to get started: RSVLTS Gift Returns Portal

Complete the form by filling out your information, then select the item you wish to return and the different type of return option that you’d like to proceed with.

Once you've decided how you would like to proceed with your return, you'll be issued a return shipping label; affix that label to your retuning package, and drop it off in the mail.

Please note, that if you are conducting an exchange, if the size you need is sold out, we offer exchanges across various styles and sizes for shirts of the same price. We also offer store credit that you can put towards a future purchase.

Terms and Conditions apply to ALL return requests. That’s lawyer speak for: we can’t accept any items that have been worn, washed, damaged, eclipsed the return window, or purchased on final sale.

International orders are eligible for only refunds or store credit, we do not offer exchanges on international orders. 

To process an international return please follow the following three steps: 

STEP 1: Send your item back to us using a carrier that provides tracking info:

  • RSVLTS RETURNS
  • 300 Observer Highway
  • Suite E60 6th Floor
  • Hoboken, NJ 07030 
  • USA

STEP 2: Please include a note within the package listing your name, email, mailing address, and the item(s) you are returning.

STEP 3: Email us the tracking number (store@rsvlts.com) so we can make sure that we know where your package is at all times. 

As always, please review our terms and conditions for returns. Item(s) must be in new condition with the RSVLTS tags and original packaging still intact.
 If you item has been worm or washed or doesn't include the tags and packing we will not be able to prcoess the refund. And if you have any questions, just reach out. We’re a chatty bunch.

TRACK ORDER

 

1. Use the six digit number from your confirmation email (hint: it should look something like this - 100401).

2. Input the email address that was used to complete your order.

 

It generally takes around 1-2 business days for tracking info to display properly on the tracking page. 

You can also use the tracking number provided by the postal service of choice to look up your order directly.

COVID-19 has disrupted the entire shipping and supply chain industry. Due to this, fulfillment and final delivery could be delayed upwards of 5-7 business days. We truly appreciate your patience and understanding. Please feel free to reach out if you have any questions regarding the status of your order.

Shipping Times vary by location and shipping option you choose. We ship out of California. Once fulfilled, the West Coast typically experiences 3-6 business days for delivery, while the East Coast typically experiences 5-7 business days for delivery for the slowest option.

If your tracking page says "Accepted" or "Pre-shipment" by USPS, this means it is currently en route. Sometimes the tracking information isn't perfect and misses a scan along the way but rest assured, it is en route should be there in a few days.

Bad weather, holidays or other factors outside of our control may affect shipping. We advise contacting the carrier about delays if any issues arise.

If something is listed "Pre-sale" you must select the check box acknowledging the estimated ship date on the item page. Please note that this date is just an estimate - it may ship a few days earlier or later than the estimated date. 

Performance

We want to be as transparent as possible with our order processing and shipping times.  We will update this sheet as often as possible.

  • 98.5% order accuracy
  • Pick & Pack Processing (Average): 1.5 Business Days
  • San Diego Processing (Average): 2 Business Days
  • Shipping (Average): 3.5 Business Days

If your tracking number says the item was delivered but you can't find it fear not. This happens from time to time. It is all going to be ok.

Just simply give your local Post Office a quick call (look up the phone number here) and ask them to do an advanced search with your tracking number.

They'll be able to reach out to the delivery person who dropped it off and there is also a good chance they are holding your delivery at the post office for pick up because the address was either unsecure or unable to receive deliveries from USPS. 

If the advanced search doesn't work don't freak out! It's all going to be ok.

Just contact us and we can offer you further assistance.

RSVLTS now offers select international purchasing!

Our international shipping has started with Canada, Australia, and the United Kingdom. But, we have global domination on our minds. So if your country wasn’t listed, stay tuned. 

Shipping times will vary by country and shipping method you choose. 

We ship from our warehouse in San Diego California, so once our team has your package en route, a lot of that depends on how fast your local postal workers are. 

We ship via DHL, FedEx option coming soon. 

For the best estimate of your delivery, use the tracking info provided. The average transit time is estimated to be 10-21 business days.

International orders are eligible for only refunds or store credit, we do not offer exchanges on international orders. 

To process an international return please follow the following three steps: 

STEP 1: Send your item back to us using a carrier that provides tracking info:

  • RSVLTS RETURNS
  • 300 Observer Highway
  • Suite E60 6th Floor
  • Hoboken, NJ 07030 
  • USA

STEP 2: Please include a note within the package listing your name, email, mailing address, and the item(s) you are returning.

STEP 3: Email us the tracking number (store@rsvlts.com) so we can make sure that we know where your package is at all times. 

As always, please review our terms and conditions for returns. Item(s) must be in new condition with the RSVLTS tags and original packaging still intact.
 If you item has been worm or washed or doesn't include the tags and packing we will not be able to prcoess the refund. And if you have any questions, just reach out. We’re a chatty bunch.

The goods will be imported on behalf of the consignee/buyer. The consignee authorizes RSVLTS to import the goods on their behalf. Further, the consignee/buyer agrees RSVLTS may delegate the obligation to import the goods on their behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods.

VAT:There is a standard 20% VAT tax accessed by HMRC that is due on all RSVLTS orders regardless of amount. 

TL/DR, when you place an order, regardless of the amount, a 20% VAT is added.Import Duties:

UK ORDERS OVER £135 GBP:

The standard 20% VAT tax is due... and an additional Duty tax will be added on. Ouch!  So that means as soon as your shopping cart goes from £134 GBP to £135 GBP you must pay an additional duty fee.  

TL/DR, when you place an order that is over £135 GBP, you must pay the duty fee plus 20% VAT fee.  

Short Sleeve Button Ups -Kunuflex

  • Cold cycle and hang dry or tumble dry low. If you need to iron make sure you do so on the lowest setting.

Short Sleeve Button Ups - 100% Bamboo and 100% Rayon

  • Dry clean recommended. Or machine wash cold cycle, hang dry only. If you need to iron make sure you do so on the lowest setting.

Windbreaker Jackets & Bomber Jackets

  • Cold cycle and hang dry or tumble dry low. If you need to iron make sure you do so on the lowest setting.

Men's and Women's Swim - 100% Polyester, 90% Polyester/10% Spandex

  • Cold cycle and hang dry or tumble dry low. If you need to iron make sure you do so on the lowest setting.

Long Sleeve Button Ups

  • Cold cycle and hang dry or tumble dry low. If you need to iron make sure you do so on the lowest setting and turn the shirt inside out.

T-shirts & Hoodies

  • As with any t-shirt or hoodie, if you want to retain the color and size, we recommend cold cycle and hang dry. If you need to iron make sure you do so on the lowest setting and do not iron the screen print of crew neck t-shirts or hoodies. 

Hats:

  • We do not recommend washing hats

Gift cards are delivered electronically to the email on file for your order and contain instructions to redeem them at checkout. 

There is no physical gift card that will be mailed to you.

Gift cards never expire. 

Once issued, gift cards cannot be exchanged or refunded. For security reasons, we cannot look up a gift card numbers so keep it safe.

Separate orders CANNOT be combined to eliminate shipping costs. 

However, if circumstances arise out of a customer's control (i.e. There is an error on the RSVLTS website backend that prevents a purchase), special accommodations may be possible.

Pre-sale offers customers the chance to purchase high demand items in advance of its full release. Our most popular items have the tendency to sell out very quick so this guarantees everyone the chance to own the item they've been eyeing.

On the item page we list the ESTIMATED shipping date. In many cases, the item will ship out a few days before the estimated ship date, but as with any large scale production and there can be hurdles and delays along the way.

If shopping for or purchasing any additional items with a pre-sale item, the entire order will not ship until the estimated shipping date of the pre-sale item.

Trust us, we do everything in our ability to get you your items as fast as humanly possible. Please refer to each item page for specific status updates.

Size or style you need sold out? Have no Fear!

If your product is sold out, you can sign up for a restocking email notification by clicking the size you need on the product page to be one of the first to know when something is back in stock. 

Restocking Emails are only sent out when there is a full inventory restock. RSVLTS does not send out restocking emails for partial restocks or when small amounts of inventory are added back to the site.

Drops typically take place on Friday on the RSVLTS App. 

In the spirit of fairness, all RSVLTS Drops are final sale. No returns or exchanges are allowed. 

All garments are labeled with their country of origin.

RSVLTS offers a modern true to fit size.

If you're typically between sizes, our recommendation depends on your personal preference.

For a more casual or loose fit, we recommend choosing the larger size. For a more tailored or custom fit, we recommend choosing the smaller size.

In the off chance that the size you select doesn't fit, keep in mind that we do offer free exchanges for 30 days on most items. Start the exchange process here.

RSVLTS Boxer Briefs