It is our goal to make sure you are totally satisfied with your purchase. You may return unused, undamaged, unwashed merchandise (hang tag must still be attached to item) within 21 days of purchase to qualify for a product exchange or refund.
We offer FREE, pre-paid shipping on both returns and exchanges. When conducting a return for a refund, a restocking/handling fee of 10% per item of the full value will be deducted from the refund amount.
Upon delivery of the item(s) that you are sending back to RSVLTS, please allow of minimum of 5-7 business days for you request to be completed.
If you are returning items from multiple orders, you CANNOT return them together, they must be sent back with the return shipping label generated for that particular order.
See below for special conditions and exceptions.
If the item is in a condition (i.e. previously worn, washed or damaged) that doesn't allow us to resell, we will NOT be able to issue an exchange or return. The customer will be contacted and shipped back the item they returned.
RSVLTS products are limited run. If you are looking to exchange an item that is sold out, you will be contacted about choosing an alternative item in the same price range, receiving store credit, or being issued a refund.
Youth Items: Items purchased in youth sizes, are not eligible to be exchanged for adult sizes. Youth sizes that are attempted to be exchanged for adult sizing will be issued store credit.
Last Call items: All items in the Last Call section are a final sale and not available for return, exchange or refund.
Shoes: All PF Flyers and other footwear are a final sale and not available for return, exchange or refund.
Swimwear Returns: We cannot accept any swimwear that has been worn or washed. If the hang tag or additional labels to maintain sanitation have been removed from the swimsuit or it has been worn, we cannot accept the item for return/exchange.
Free return shipping: applies only to U.S. orders. If you live outside the United States and need to process and return or exchange, please review the section on International Returns before contacting customer support at firstname.lastname@example.org.
Limited edition items: All items marked limited edition on the product page are a final sale and not available for return, exchange or refund
Store Credit: If you are returning an item for RSVLTS Store Credit the sub-total of the price paid will be issued. The only exception is when a discount code is used that was acquired by cashing in RSVLTS Reward Points.