Help Center

It is our goal to make sure you are totally satisfied with your purchase. You may return unused, undamaged, unwashed merchandise (hang tag must still be attached to item) within 30 days of purchase to qualify for a product exchange or refund. 

We offer FREE, pre-paid shipping on both returns and exchanges.  When conducting a return for a refund, a restocking/handling fee of $7.95 will be deducted from the refund amount.

See below for special conditions and exceptions.

If the item is in a condition (i.e. previously worn, washed or damaged) that doesn't allow us to resell, we will NOT be able to issue an exchange or return. The customer will be contacted and shipped back the item they returned.

RSVLTS products are limited run. If you are looking to exchange an item that is sold out, you will be contacted about choosing an alternative item in the same price range, receiving store credit, or being issued a refund. 

Youth Items: Items purchased in youth sizes, are not eligible to be exchanged for adult sizes. Youth sizes that are attempted to be exchanged for adult sizing will be issued store credit.

Last Call items: All items in the Last Call section are a final sale and not available for return, exchange or refund. 

Shoes: All PF Flyers and other footwear are a final sale and not available for return, exchange or refund. 

Swimwear Returns: We cannot accept any swimwear that has been worn or washed. If the hang tag or additional labels to maintain sanitation have been removed from the swimsuit or it has been worn, we cannot accept the item for return/exchange. 

Free return shipping: applies only to U.S. orders. If you live outside the United States and need to process and return or exchange, please contact customer support at store@rsvlts.co.

Limited edition items: All items marked limited edition on the product page are a final sale and not available for return, exchange or refund

Store Credit: If you are returning an item for RSVLTS Store Credit the sub-total of the price paid will be issued.  The only exception is when a discount code is used that was acquired by cashing in RSVLTS Reward Points.

What?! It's not quite just right? Dang, we thought we got it right this time. No worries though, we're happy to fix it. We offer FREE size exchanges. We've made it super simple too. You just need to follow these steps: 

1. Use the 6 digit order number from your confirmation email.
2. Enter the email address you used to place the order.
3. Follow the prompts from there on out! You can choose Exchanges, Store Credit, or Returns from the drop down menu.

START AN EXCHANGE OR RETURN

If you’re having trouble moving beyond the first page of our returns website (or receiving error messages stating that your order number or email is incorrect, it could be due to one of these reasons:

Exchange and return processing time

Once your tracking number shows the item was delivered back to our warehouse please allow 5-7 business for your return of exchange to be processed.

Order number is incorrect.

Our order numbers are 6 digits long, should look like 110401. Look on your confirmation email for the 6 digit number.  

Email is incorrect.

Be sure to use the email associated with your order. If you are getting an error, double check other email addresses you may have. 

International orders.

Our system doesn't currently allow for free international exchanges. International fulfillment is one of our main goals for this year. Once we are able to fulfill internationally, we will be able to process international returns or exchanges.

Order is outside of return window.

Our return policy allows for returns and exchanges within 30 days of purchase. If you are outside of this 30-day window, your order will show as ineligible for exchange or return.

Return or exchange already processed.

If you visited the returns site previously and submitted an exchange or return, your order will show as ineligible for a return if you try to process it again (even if the label wasn’t used or the return wasn’t completed). If you need access to the label you had received initially, we always send a copy to the email associated with the order. If you need to cancel or re-do your return, please feel free to contact us at store@rsvlts.com and we can get you set up!

Size I wanted to exchange for is out of stock.

Exchanges for a different size of the product is based on the availability of our inventory.  If there is no inventory of the desired product, sadly we cannot fulfill the exchange as desired.  However, we are more than happy to exchange your item for a different product in the desired size. If this is not satisfactory, we can also issue you store credit or a refund for this portion of your order.

Exchanges and returns will be processed upon our fulfillment facility receiving the product. 

We cannot start the process earlier because we need to review the product to determine if it is eligible for the exchange or return. 

Upon tracking showing that your return or exchange has arrived at our facility, please allow for approximately 5-7 business day processing time. We are working to shorten this time frame, but for now this is our average processing time. Within this time frame, we will have your refund or new product processed and on its way.

Where’s My Order?

Use our Track Your Order page to follow your order all the way from our shipping center to your mailbox. 

Step 1 - Use the six digit number from your confirmation email - typically looks like this 100401.

Step 2 - Input the email that was used to complete your order.

It generally takes around 1-2 business days for tracking info to display properly on the tracking page. 

You can also use the tracking number provided by the postal service of choice to look up your order directly.

TRACK YOUR ORDER

Time is of the essence, email us ASAP at store@rsvlts.com with your order number and correct address! We'll see if we can switch that up for you. Please note that billing addresses can't be edited after an order is placed, but an incorrect billing address shouldn't affect your order. 

If your order has already been processed, you can try contacting the shipping provider to update your address once they have it in their system.

Shipping Times vary by location and shipping option you choose. We ship out of California. The West Coast typically experiences 3-5 business days for shipping, and the East Coast typically experiences 5-7 business days for shipping for the slowest option.

If your tracking page says "Accepted" or "Pre-shipment" by USPS. This means it is currently en route. Sometimes the tracking information isn't perfect and misses a scan along the way but it is en route should be there in a few days.

Bad weather, holidays or other factors outside of our control may affect shipping. We advise contacting the carrier about delays, if these issues arise.

If something is listed "Pre-sale" you must select the check box acknowledging the estimated ship date on the item page. Please note the estimated ship date, it may ship a few days earlier but also a few days 

Performance

We want to be as transparent as possible with our order processing and shipping times.  We will update this sheet as often as possible.

• 98.5% order accuracy
• Pick & Pack Processing (Average): 1.5 Business Days
• USPS San Diego Processing (Average): 2 Business Days
• USPS Shipping (Average): 3.5 Business Days

If your tracking number says the item was delivered but you can't find it fear not. This happens from time to time. It is all going to be ok.

Just simply give your local Post Office a quick call (look up the phone number here) and ask them to do an advanced search with your tracking number.

They'll be able to reach out to the delivery person who dropped it off and there is also a good chance they are holding your delivery at the post office for pick up because the address was either unsecure or unable to receive deliveries from USPS. 

If the advanced search doesn't work don't freak out! It's all going to be ok.

Just contact us and we can offer you further assistance.

What’s the biggest worldwide event on the planet? No, it’s not all of the things you’re probably thinking. It’s this: RSVLTS now offers international shipping!

RSVLTS Nation is expanding and, trust us, it's one you want to belong to. Ron Swanson is our president. “Wipe Out” by The Surfaris is our national anthem. Our currency is the Schrute Buck. So, yeah, it’s safe to say that we’re the greatest nation on the earth.

Our international shipping is starting with Canada. But, we have global domination on our minds. So if your country wasn’t listed, stay tuned. Hoping to add United Kingdom, Australia, and Mexico by the end of the year.

Shipping times will vary by country. A lot of that is up to how fast your local postal workers are. If you want to get your sweet, sweet RSVLTS gear faster, set a giant dog like the Beast after them. For the best estimate of your delivery, use the tracking info provided. The average transit time is estimated to be 10-25 days.

At this time, we can’t accept exchanges for international orders at this time. Order wisely, friends. 

International orders are eligible for returns for a refund or store credit, but we will not be providing return shipping labels. Some tasks in this life are meant to be handled alone.

Returns: 

• Send your item back to us using a carrier that provides tracking info:
• RSVLTS RETURNS
• 300 Observer Highway 
• E60 6th Floor
• Hoboken, NJ 07030
• Please include a note within the package listing your name, email, mailing address, and the item(s) you are returning and if you'd rather a refund or store credit.
• Email us the tracking number so we can make sure that we know where your package is at all times. 
• As always, please review our terms and conditions for returns. They’re not like regular T&C’s though, they’re cool T&C’s. And if you have any questions, just reach out. We’re a chatty bunch.

The goods will be imported on behalf of the consignee/buyer. The consignee authorizes RSVLTS to import the goods on their behalf. Further, the consignee/buyer agrees RSVLTS may delegate the obligation to import the goods on their behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

Our promo codes must to be applied at the point of check out. To apply promo code simply paste the promo code into the promo code field in the shopping cart and that should do the trick. 

We can not retroactively apply promo codes after check out so if you are having any issues please reach out to us if you have any issues before checking out. 

We are not responsible for promo codes that don't work. Promo codes are only valid for designated time period. Only one promo code can be used per order.

RSVLTS does not partner with any third party discount sites. If you see any promos being advertised on third-party sites, please let us know. Those promos are usually not real, unless we promote it.

So, you won the RSVLTS  Wheel-O-Freedom? Congrats on your riches! Before you start lighting up the sparklers, we just want to lay some things out:

• You can only spin the wheel once. No re-spins, kids.
• Prizes are good for one (1) use; cannot be combined with other discounts
• Your winning discount code needs to be added to your car exactly how it is shown. Copy and paste is your friend.
• When the wheel stops, the pointer lands in the middle of the space. Don't try to send us screenshots or doctored images of the wheel barely hanging on. Our customer service sensei, Pete, can sniff that out from a mile away (we respect the hustle, though).

RSVLTS offers a modern true to fit size.

If you're typically between sizes our recommendation depends on your personal preference.

For a more casual or loose fit, we recommend choosing the larger size. For a more tailored or custom fit, we recommend choosing the smaller size.

In the off chance that the size you select doesn't fit, keep in mind that we do offer free exchanges for 30 days on most items. Start the exchange process here.

When trying to get the best life and value out of your shoes, PF Flyers suggests the following:

• Is this the best size for me?
• A properly fitted shoe will give you the best performance and comfort possible
• Our feet change over our lifetime
• We recommend getting your feet measured at least once a year
• Regardless of how long you may have been buying and/or wearing a particular size, to get the best fit, you should assess each and every pair for how it fits in length and width
• Different styles can fit differently depending on the intended use
• You should have about a thumb's width of space between your longest toe and the front of the shoe and you should be able to wiggle your toes
• The laces should run parallel to each other when the shoes are laced and tied
• When tying shoes, we recommend pulling the laces outward, NOT by pulling the laces up, doing so may cause eyelets or laces to rip or the eyelet may become loose
• You should be able to get 2 fingers under the laces, the lace should not be too snug or too loose 
• Width is just as important as length
• The ball of the foot, usually the widest part of your foot, should fit comfortably into the widest part of the shoe
• A sign that your shoes are too narrow is if the widest part of the foot pushes out beyond or seems like it is hanging over, the midsole. This can be on both the inside and the outside of the foot
• A sign that your shoes are too wide is if you see bunching and creasing of the materials in the forefoot and you feel like you have to cinch the laces for a better fit. 
• To determine the correct width, your laces should run parallel to each other when the shoes are laces and tied
• Shoes should be comfortable right out of the box
• We do not recommend expecting a "break-in" period  and you should not expect shoes to stretch lengthwise
• The best time to measure your feet or try on shoes is at the end of the day when your feet have already expanded
• Most of us have one-foot longer than the other and we should choose a size that fits the larger foot best

We like to think the sizing of our hats are pretty standard but we suggest if you have any doubts size up to be certain.

Bikini Bottoms

To sign up for RSVLTS Rewards, log into your ordering account, and then click the blue present logo in the lower left corner of the screen.

Points are accumulated with every purchase, 10 points for every $1 spent. Points cannot be added retroactively from orders made before the creation of your Rewards Account. 

Points started accumulating on 8/21 at 5 PM. We appreciate your previous purchases and we wish we launched this years ago, but the system will not allow us to honor those. 

RSVLTS Rewards Points can only be earned through purchases made on rsvlts.com. Any third party vendor transactions will not count towards RSVLTS Rewards Points. To earn points, you can do one of the following:

1. Signup
2. Place An Order
3. Share on Facebook
4. Follow @RSVLTS on Instagram (As long as your account is linked)
5. Celebrate Your Birthday

To receive points for your birthday, you have to add the date to the system at least 30 days before.

You do not need to use your points on every purchase, you can accumulate them over time and redeem them for different rewards. Rewards may vary over time, and are subject to change. If your points shown are not correct, please contact store@rsvlts.com.

If you shop for RSVLTS anywhere else, there is a chance it's not authentic. If you have any questions, be sure to send an email to store@rsvlts.com.

• RSVLTS.com
• Featured retail locations
• WWE Store

Our official Buy Sell Trade group allows you to purchase RSVLTS from other customers, but please review group rules and B-S-T at your own risk.

• RSVLTS BST Facebook Group

Short Sleeve Button Ups - 100% Polyester & Kunuflex

• Cold cycle and hang dry or tumble dry low. If you need to iron make sure you do so on the lowest setting.

Short Sleeve Button Ups - 100% Bamboo and 100% Rayon

• Dry clean recommended. Or machine wash cold cycle, hang dry only. If you need to iron make sure you do so on the lowest setting.

Windbreaker Jackets & Bomber Jackets

• Cold cycle and hang dry or tumble dry low. If you need to iron make sure you do so on the lowest setting.

Men's and Women's Swim - 100% Polyester, 90% Polyester/10% Spandex

• Cold cycle and hang dry or tumble dry low. If you need to iron make sure you do so on the lowest setting.

Long Sleeve Button Ups

• Cold cycle and hang dry or tumble dry low. If you need to iron make sure you do so on the lowest setting and turn the shirt inside out.

T-shirts & Hoodies

• As with any t-shirt or hoodie, if you want to retain the color and size, we recommend cold cycle and hang dry. If you need to iron make sure you do so on the lowest setting and do not iron the screen print of crew neck t-shirts or hoodies. 

Hats:

• We do not recommend washing hats

Separate orders cannot be combined to eliminate shipping costs. However, if circumstances arise out of a customer's control (i.e. There is an error on the RSVLTS website backend that prevents a purchase), special accommodations may be possible.

Pre-sale offers customers the chance to purchase high demand items in advance of it's full release. Our most popular items have the tendency to sell out very quick so this guarantees everyone the chance to own the item they've been eyeing.

On the item page we list the ESTIMATED shipping date. In many cases the item will ship out a few days before the estimated ship date, but as with any large scale production and there can be hurdles and delays along the way.

If shopping for or purchasing any additional items with a pre-sale item, the entire order will not ship until the estimated shipping date of the pre-sale item.

Trust us, we do everything in our ability to get you you items as fast as humanly possible. Please refer to each item page for specific status updates.

We're extremely proud to offer an exclusive discount for active-duty and veteran members of our United States Armed Forces. 

Simply put, we wouldn't be able to do what we do without the selfless courage of those keeping us safe at home and abroad.

Access our military discount here

Size or style you need sold out? Have no Fear!

If your product is sold out, you can sign up for a restocking email notification by clicking the size you need on the product page to be one of the first to know when something is back in stock. 

Restocking Emails are only sent out when there is a full inventory restock. RSVLTS does not send out restocking emails for partial restocks or when small amounts of inventory are added back to the site.

Gift cards are delivered electronically to the email on file for your order and contain instructions to redeem them at checkout. 

There is not physical gift card that will be mailed to you.

Gift cards never expire. 

Once issued, gift cards can not be exchanged or refunded. For security reasons, we can not look up a gift card numbers so keep it safe.

All garments are labeled with their country of origin.

Did you read the above? Still couldn't find what you were looking for?  Damn. We thought we covered it all. 

No worries at all though. We're more than happy to be here to help. Just shoot a message to store@rsvlts.com and one of our living, breathing human customer service reps. We are working to cut response times down, but expect a reply from us within 48 hours of sending it.

We understand you want an answer, and you want it now. Totally cool and we respect that. We just ask please refrain from sending customer service inquiries to our social media platforms. 

Contact all customer service inquiries to store@rsvlts.com. We assure you that one of our living, breathing human customer service reps will get back to you.

If you need help, our store hours are Monday to Friday, 9AM- 5PM ET. 

Just like you, we work for the weekends. While we do check in periodically, please anticipate a response to your weekend questions first thing Monday Morning.

Hours may vary depending on holidays and other festivities!

Please visit the following link: https://www.rsvlts.com/pages/terms-of-service-and-privacy-policy

The COVID-19 pandemic and resulting quarantine has been hard. We want to wish nothing but good health and safety for you and your loved ones during these crazy and challenging times.

RSVLTS HQ is in Hoboken, NJ. It’s a very hard-hit area and, as such, our office has been temporarily closed so all team members can work from the safety of their homes.

We are hyper-focused on getting everyone their awesome RSVLTS gear as quickly as possible, but we also want to make sure that we’re looking out for the health and safety of our team members and the members of our fulfillment team in California. To that end, we’ve had to make some significant changes to the way we operate. In compliance with CDC and California guidelines, we’re working with a smaller team at varying work hours to increase social distancing.

Unfortunately, this does mean that you may experience some small delays with the fulfillment and shipping of your orders. We thank you so much for your patience and understanding as we deal with these circumstances.

We’re all in this together and it’s our goal to make you the hottest thing this side of a Zoom meeting, in the safest way possible. and if you have any questions, comments, or concerns, please reach out to us at store@rsvlts.com.