Help Center

Update 4/29/2021: Starting May 15, 2021 our return window will change from 30 days to 21 days and our restock fee will change from $7.95 flat rate to 10% per item being returned.

It is our goal to make sure you are totally satisfied with your purchase. You may return unused, undamaged, unwashed merchandise (hang tag must still be attached to item) within 30 days of purchase to qualify for a product exchange or refund. 

We offer FREE, pre-paid shipping on both returns and exchanges.  When conducting a return for a refund, a restocking/handling fee of $7.95 will be deducted from the refund amount.

See below for special conditions and exceptions.

If the item is in a condition (i.e. previously worn, washed or damaged) that doesn't allow us to resell, we will NOT be able to issue an exchange or return. The customer will be contacted and shipped back the item they returned.

RSVLTS products are limited run. If you are looking to exchange an item that is sold out, you will be contacted about choosing an alternative item in the same price range, receiving store credit, or being issued a refund. 

Youth Items: Items purchased in youth sizes, are not eligible to be exchanged for adult sizes. Youth sizes that are attempted to be exchanged for adult sizing will be issued store credit.

Last Call items: All items in the Last Call section are a final sale and not available for return, exchange or refund. 

Shoes: All PF Flyers and other footwear are a final sale and not available for return, exchange or refund. 

Swimwear Returns: We cannot accept any swimwear that has been worn or washed. If the hang tag or additional labels to maintain sanitation have been removed from the swimsuit or it has been worn, we cannot accept the item for return/exchange. 

Free return shipping: applies only to U.S. orders. If you live outside the United States and need to process and return or exchange, please contact customer support at store@rsvlts.co.

Limited edition items: All items marked limited edition on the product page are a final sale and not available for return, exchange or refund

Store Credit: If you are returning an item for RSVLTS Store Credit the sub-total of the price paid will be issued.  The only exception is when a discount code is used that was acquired by cashing in RSVLTS Reward Points.

What?! It's not quite just right? Dang, we thought we got it right this time. No worries though, we're happy to fix it. We offer FREE size exchanges. We've made it super simple too. You just need to follow these steps: 

1. Use the 6 digit order number from your confirmation email.
2. Enter the email address you used to place the order.
3. Follow the prompts from there on out! You can choose Exchanges, Store Credit, or Returns from the drop down menu.

START AN EXCHANGE OR RETURN

Update 4/29/2021: Starting May 15, 2021 our return window will change from 30 days to 21 days and our restock fee will change from $7.95 fat rate to 10% per item being returned.

If you’re having trouble moving beyond the first page of our returns website (or receiving error messages stating that your order number or email is incorrect, it could be due to one of these reasons:

Exchange and return processing time

Once your tracking number shows the item was delivered back to our warehouse please allow 5-7 business for your return of exchange to be processed.

Order number is incorrect.

Our order numbers are 6 digits long, should look like 110401. Look on your confirmation email for the 6 digit number.  

Email is incorrect.

Be sure to use the email associated with your order. If you are getting an error, double check other email addresses you may have. 

International orders.

Our system doesn't currently allow for free international exchanges. International fulfillment is one of our main goals for this year. Once we are able to fulfill internationally, we will be able to process international returns or exchanges.

Order is outside of return window.

Our return policy allows for returns and exchanges within 30 days of purchase. If you are outside of this 30-day window, your order will show as ineligible for exchange or return.

Return or exchange already processed.

If you visited the returns site previously and submitted an exchange or return, your order will show as ineligible for a return if you try to process it again (even if the label wasn’t used or the return wasn’t completed). If you need access to the label you had received initially, we always send a copy to the email associated with the order. If you need to cancel or re-do your return, please feel free to contact us at store@rsvlts.com and we can get you set up!

Size I wanted to exchange for is out of stock.

Exchanges for a different size of the product is based on the availability of our inventory.  If there is no inventory of the desired product, sadly we cannot fulfill the exchange as desired.  However, we are more than happy to exchange your item for a different product in the desired size. If this is not satisfactory, we can also issue you store credit or a refund for this portion of your order.

Exchanges and returns will be processed upon our fulfillment facility receiving the product. 

We cannot start the process earlier because we need to review the product to determine if it is eligible for the exchange or return. 

Upon tracking showing that your return or exchange has arrived at our facility, please allow for approximately 5-7 business day processing time. We are working to shorten this time frame, but for now this is our average processing time. Within this time frame, we will have your refund or new product processed and on its way.

Where’s My Order?

Use our Track Your Order page to follow your order all the way from our shipping center to your mailbox. 

Step 1 - Use the six digit number from your confirmation email - typically looks like this 100401.

Step 2 - Input the email that was used to complete your order.

It generally takes around 1-2 business days for tracking info to display properly on the tracking page. 

You can also use the tracking number provided by the postal service of choice to look up your order directly.

TRACK YOUR ORDER

Time is of the essence, email us ASAP at store@rsvlts.com with your order number and correct address! We'll see if we can switch that up for you. Please note that billing addresses can't be edited after an order is placed, but an incorrect billing address shouldn't affect your order. 

If your order has already been processed, you can try contacting the shipping provider to update your address once they have it in their system.

Shipping Times vary by location and shipping option you choose. We ship out of California. The West Coast typically experiences 3-5 business days for shipping, and the East Coast typically experiences 5-7 business days for shipping for the slowest option.

If your tracking page says "Accepted" or "Pre-shipment" by USPS. This means it is currently en route. Sometimes the tracking information isn't perfect and misses a scan along the way but it is en route should be there in a few days.

Bad weather, holidays or other factors outside of our control may affect shipping. We advise contacting the carrier about delays, if these issues arise.

If something is listed "Pre-sale" you must select the check box acknowledging the estimated ship date on the item page. Please note the estimated ship date, it may ship a few days earlier but also a few days 

Performance

We want to be as transparent as possible with our order processing and shipping times.  We will update this sheet as often as possible.

• 98.5% order accuracy
• Pick & Pack Processing (Average): 1.5 Business Days
• USPS San Diego Processing (Average): 2 Business Days
• USPS Shipping (Average): 3.5 Business Days

If your tracking number says the item was delivered but you can't find it fear not. This happens from time to time. It is all going to be ok.

Just simply give your local Post Office a quick call (look up the phone number here) and ask them to do an advanced search with your tracking number.

They'll be able to reach out to the delivery person who dropped it off and there is also a good chance they are holding your delivery at the post office for pick up because the address was either unsecure or unable to receive deliveries from USPS. 

If the advanced search doesn't work don't freak out! It's all going to be ok.

Just contact us and we can offer you further assistance.

What’s the biggest worldwide event on the planet? No, it’s not all of the things you’re probably thinking. It’s this: RSVLTS now offers international shipping!

RSVLTS Nation is expanding and, trust us, it's one you want to belong to. Ron Swanson is our president. “Wipe Out” by The Surfaris is our national anthem. Our currency is the Schrute Buck. So, yeah, it’s safe to say that we’re the greatest nation on the earth.

Our international shipping is starting with Canada. But, we have global domination on our minds. So if your country wasn’t listed, stay tuned. Hoping to add United Kingdom, Australia, and Mexico by the end of the year.

Shipping times will vary by country. A lot of that is up to how fast your local postal workers are. If you want to get your sweet, sweet RSVLTS gear faster, set a giant dog like the Beast after them. For the best estimate of your delivery, use the tracking info provided. The average transit time is estimated to be 10-25 days.

At this time, we can’t accept exchanges for international orders at this time. Order wisely, friends. 

International orders are eligible for returns for a refund or store credit, but we will not be providing return shipping labels. Some tasks in this life are meant to be handled alone.

Returns: 

• Send your item back to us using a carrier that provides tracking info:
• RSVLTS RETURNS
• 300 Observer Highway 
• E60 6th Floor
• Hoboken, NJ 07030
• Please include a note within the package listing your name, email, mailing address, and the item(s) you are returning and if you'd rather a refund or store credit.
• Email us the tracking number so we can make sure that we know where your package is at all times. 
• As always, please review our terms and conditions for returns. They’re not like regular T&C’s though, they’re cool T&C’s. And if you have any questions, just reach out. We’re a chatty bunch.

The goods will be imported on behalf of the consignee/buyer. The consignee authorizes RSVLTS to import the goods on their behalf. Further, the consignee/buyer agrees RSVLTS may delegate the obligation to import the goods on their behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

Our promo codes must to be applied at the point of check out. To apply promo code simply paste the promo code into the promo code field in the shopping cart and that should do the trick. 

We can not retroactively apply promo codes after check out so if you are having any issues please reach out to us if you have any issues before checking out. 

We are not responsible for promo codes that don't work. Promo codes are only valid for designated time period. Only one promo code can be used per order.

RSVLTS does not partner with any third party discount sites. If you see any promos being advertised on third-party sites, please let us know. Those promos are usually not real, unless we promote it.

RSVLTS offers a modern true to fit size.

If you're typically between sizes our recommendation depends on your personal preference.

For a more casual or loose fit, we recommend choosing the larger size. For a more tailored or custom fit, we recommend choosing the smaller size.

In the off chance that the size you select doesn't fit, keep in mind that we do offer free exchanges for 30 days on most items. Start the exchange process here.

We like to think the sizing of our hats are pretty standard but we suggest if you have any doubts size up to be certain.

Bikini Bottoms